Customer Service Order Management – Galway | Collins McNicholas

Customer Service Order Management – Galway

  • Reference: GJ44649
  • Job Type: Permanent
  • Location: Connacht, Galway, Galway City
  • Category: Customer Service, Call Centres & Languages

Customer Operations Customer Operations Specialist / Order Management Specialist required with 2-3 years customer services or logistics/supply Chain experience, preferably in a regulated manufacturing environment.


  • Champion the voice of the customer and Instil customer advocacy during interactions with peers.
  • In partnership with other functions, support the creation of reporting metrics that show the site’s performance to customer expectations.
  • Develop and foster customer relationships by working directly with customers.
  • Communicate with customers and other functions to fully understand customer requirements.
  • Respond to requests with prompt, meaningful answers and input when working with customers.
  • Ensure that all customer contractual obligations are implemented and maintained as required.
  • Provide information to external Sales team as needed to grow sales and meet customer requirements.
  • Provide input for Business Reviews and participate as required.
  • Provide information and input to the annual and monthly forecasting process.
  • Execute Customer Operations processes accurately and within established timeframes
  • Execute contract review and order entry process for Customers
  • Work with various functions especially planning and Operations to establish and communicate standard product lead times.
  • Work with various functions (Operations and Purchasing) to meet customer requests for items such as order expedites and change requests
  • Communicate and monitor plans for expedite requests and recovery plans to Customers as required to meet commitments.
  • Execute quotation process for Standard Product and Support NPI group to deliver New Product quotations.
  • Perform all Customer Operations processes and procedures as documented in the Quality Management System.


  • 3rd Level qualification in Business, Supply Chain Management/Logistics or other equivalent is required.
  • 2-3 Years Customer Services or Logistics/Supply Chain experience, preferably in a regulated manufacturing environment.
  • SAP or equivalent experience an advantage but not requirement.
  • Organised, flexible, professional person that works well alone or a part of a multi-disciplined team. 

For a confidential discussion and a more detailed job spec (more information on the role), please contact Noeleen Stewart on 091-706712 or email


For more information on our Recruitment and HR Services and to see a full list of our available jobs across Ireland, please visit our website

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Contact Consultant

  • Noeleen Stewart
  • Principal Recruitment Consultant
  • 091 706712
  • Connect with Noeleen

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