Customer Service Executive | Collins McNicholas

Customer Service Executive

  • Reference: LK112255
  • Job Type: Permanent
  • Location: Clare, Limerick, Tipperary
  • Category: Customer Service, Call Centres & Languages

 

Customer Service Executive

 

Our client a leading company in the Mid-West are currently seeking a Customer Service Executive. This role would ideally suit someone has previous experience in customer service in the manufacturing industry.

 

Key Responsibilities:

  • Co-ordinating and maintain the sales order processing function – orders, acknowledgements, invoicing and credits
  • Key point of contact between Customers/Sales Team and Operations, Quality and Technical, to ensure accurate and up to date information is available to the customer/plant always
  • Liaising regularly with Manufacturing team to ensure committed delivery dates are achieved
  • Dealing with all customer queries from internal and external stakeholders
  • Maintaining the Contract Review process for New Products/Customers
  • Participating in meetings, conference calls, Customer/Notified Body audits as required
  • Providing f customer forecasting information to support Teleflex planning activities
  • Effective preparation of weekly and monthly reports
  • Ensuring full compliance with regulatory requirements.

 

Key Requirements:

  • Third level Diploma / Degree in business or technical field
  • Ability to work cross functionally
  • Proficient in all Microsoft office suites
  • Previous experience in a Customer Services role within a manufacturing/Technical environment.
  • Effective communication and persuasive skills
  • Strong attention to detail
  • Self-motivated with ability to work effectively on own initiative as well as in a team based environment
  • Drive and ability to maximise sales potential on a monthly and annual basis
  • Thorough knowledge of customers and markets
  • Planning and Organisation skills
  • Ability to drive projects to completion

 

 


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Chloe Sheehan

Contact Consultant

  • Chloe Sheehan
  • Recruitment Consultant
  • 061 512271
  • Connect with Chloe

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