Customer Service Executive

Customer Service Executive

Our client a leading company in the Mid-West are currently seeking a Customer Service Executive. This role would ideally suit someone has previous experience in customer service in the manufacturing industry.

Key Responsibilities:

• Co-ordinating and maintain the sales order processing function – orders, acknowledgements, invoicing and credits
• Key point of contact between Customers/Sales Team and Operations, Quality and Technical, to ensure accurate and up to date information is available to the customer/plant always
• Liaising regularly with Manufacturing team to ensure committed delivery dates are achieved
• Dealing with all customer queries from internal and external stakeholders
• Maintaining the Contract Review process for New Products/Customers
• Participating in meetings, conference calls, Customer/Notified Body audits as required
• Providing f customer forecasting information to support Teleflex planning activities
• Effective preparation of weekly and monthly reports
• Ensuring full compliance with regulatory requirements.

Key Requirements:

• Third level Diploma / Degree in business or technical field
• Ability to work cross functionally
• Proficient in all Microsoft office suites
• Previous experience in a Customer Services role within a manufacturing/Technical environment.
• Effective communication and persuasive skills
• Strong attention to detail
• Self-motivated with ability to work effectively on own initiative as well as in a team based environment
• Drive and ability to maximise sales potential on a monthly and annual basis
• Thorough knowledge of customers and markets
• Planning and Organisation skills
• Ability to drive projects to completion