Customer Operations Engineer | Collins McNicholas

Customer Operations Engineer

  • Reference: LK45470
  • Job Type: Permanent
  • Location: Clare, Limerick, Tipperary
  • Category: Information Technology

Collins McNicholas currently have an exciting opportunity for a Customer Operations Engineer with one of their clients in the Mid-West Region. This role is a permanent position.

 

The following are the key requirements for the role:

Responsibilities:

  • Provide technical support for a variety of software/ hardware based solutions
  • Deliver a high quality of customer service
  • Maintain close and effective interaction with internal teams
  • Provide on-site support and professional services to strategic customers
  • Participate in customer solution design and project planning
  • Install and commission customer solutions 
  • Conduct solution acceptance testing and handover
  • Design and deliver customer training
  • Create and maintain customer support documentation
  • Provide internal and customer reports/metrics

 

Requirements:

  • Have a relevant degree with 5+ year’s industry experience
  • Ability to troubleshoot and prioritise effectively in a multi-tasking environment
  • Database installation and administration (MySQL, Oracle)
  • Development/Scripting skills – Perl, Bash/Shell, Java-Script
  • Installation and operation of Virtualised platforms (VMware)
  • Linux installation and administration
  • IP LAN/WAN design and administration
  • Web Service configuration/administration
  • Excellent oral and written communications skills
  • Natural personality attributes to enable delivery of ‘best in class’ customer service
  • Ability to appreciate customer requirements and expectations
  • You should possess a high level of spoken and written English

Previous knowledge of technologies such as elasticsearch, X-Pack and Kibana are highly desirable while a basic understanding of Java and/or C++ coding methodologies would be of benefit. Exposure to protocols such as SS7, Sigtran, MAP, SMPP or Diameter would also be of interest. 

 

For a confidential discussion on the above role please contact Michael O’Leary on 061-512270


Firstname (required)

Surname (required)

Your Email (required)

Your phone

Upload CV (required)

Security Code captcha

Comment

Michael O'Leary

Contact Consultant

  • Michael O'Leary
  • Recruitment Consultant
  • 061 512273
  • Connect with Michael

Job Seekers Guide

cmcn_hr_color
Everything you need to know to find a job, including; how to prepare a CV and cover letter, how to prepare for a job interview, how to navigate the modern job market, and much more.
view more

The ICT Labour Market Report 2016

circular tech graphic, blue
This report provides you with all of the recent developments in the ICT sector in Ireland, including skills availability, graduate output, industry trends, regional investment, and our expectations for the year ahead.
view more