- Reference: GY44553
- Job Type: Contract
- Location: Galway
- Category: Information Technology
We have an exciting opportunity with current market leader in development of application software in Galway. We are actively looking for candidates with a technical qualification in the area of Computer Science IT & Information Systems.
The successful candidate will work with a team to carry out Cloud Support for our clients customers.
- You will get to work on a diverse range of support issues requiring ability to independently identify, evaluate and resolve issues.
- Critical evaulation for customer support.
- Management of technical and functional end-to-end analysis in close collaboration with Engineering, Operations and other involved parties
- Tracking and monitoring of the technical resolution.
- Reporting on critical customer situations as a basis for regular executive level communication.
- Document issues in a CRM system and defects in our engineering tracking tool.
EDUCATION AND QUALIFICATION
- Bachelor’s Degree in Computer Science, Information Technology.
- Excellent communications and conflict management skills.
- Ability to work within strict deadlines while making fast reliable decisions in a high pressure environment.
- Experience working in large teams or vitual teams an advantage.
- Willingness to drive resolution and show engagement.
- Good Knowledge of Cloud servers and products.
- Fluency in a second language is an advantage.
For further information regarding this position, please contact or submit your CV for the attention of Tanya at email@example.com or phone 091 706706