Call Centre Representative – Limerick | Collins McNicholas

Call Centre Representative – Limerick

  • Reference: LK748596
  • Job Type: Temporary
  • Location: Limerick, Limerick City
  • Category: Customer Service, Call Centres & Languages

You will provide front line support to customers by providing product and service information; resolving product and service problems. 

Responsibilities:

  • Answer customer calls and emails promptly, professionally, efficiently and accurately 
  • Ensure maintenance and filing of records and administration pertaining to customer related documentation
  • Record and complete paperwork, such as customer complaints as per procedure
  • Complete support to the Account Executive and Project Management teams as required
  • Prioritize incoming work to the Customer Service department, escalate urgent issues to the Customer Service Manager in a timely fashion
  • Provide administrative support to the management team and other departments where required
  • Complete all other duties and projects that may arise from time to time as requested

Requirements:

  • Strong quality communication skills
  • Strong written skills (spelling/punctuation- required for online chat/e-mails)
  • Good attention to detail

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Jennifer O'Gorman

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  • Jennifer O'Gorman
  • Recruitment Consultant
  • 061 512270
  • Connect with Jennifer

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Collins McNicholas has seen a 6% growth in registered job vacancies in the first half of 2017 compared with the first half of 2016. The number of candidates registered with Collins McNicholas is up by 24% in the same period. The growth in jobs shows a buoyant job market with candidates willing to switch jobs […]
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