Business Intelligence Analyst – Customer Service | Collins McNicholas

Business Intelligence Analyst – Customer Service

  • Reference: GJ45404
  • Job Type: Permanent
  • Location: Clare, Galway, Galway City
  • Category: Customer Service, Call Centres & Languages

Business Intelligence Analyst – Customer Service required with 2-3 years’ experience working in an analytical role. Galway city

The Business Intelligence Analyst is responsible for the development of business intelligence reporting and analysis, specialising in the customer service function.

  • Responsible for the development and implementation of value add reporting for the customer service function
  • Standardise and centralise reporting processes.
  • Support business decision making by providing key and insightful analysis to managers.
  • Engage with managers to provide strategic analysis on a variety of projects related to the business
  • Utilise business knowledge and reporting processes/systems to drive cross functional operational improvements

Requirements

  • Third Level Degree or equivalent
  • 2-3 years’ experience working in an analytical role
  • SAP experience an advantage
  • Experience in Qlikview or similar reporting tools is an advantage
  • Strong analytical and procedure mapping skills, excellent attention to detail and good business judgment.
  • Effective communicator, both articulate & verbally presentable.

For a confidential discussion and a more detailed job spec (more information on the role), please contact Noeleen Stewart on 091-706712 or email noeleen.stewart@collinsmcnicholas.ie


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Contact Consultant

  • Noeleen Stewart
  • Principal Recruitment Consultant
  • 091 706712
  • Connect with Noeleen

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