Archives for November 2013 | Collins McNicholas

Long Term Partnership Relationships in Recruitment

Collins McNicholas has been in the recruitment business for 23 years and the main reason for our success over that period is that we have managed to establish long term relationships with most of our clients from the time we first started working with them. Collins McNicholas preference is to work with clients as a Recruitment Partner. Ideally this is on an exclusive basis which provides a solid platform to strike the optimum balance between quality of service and speed of delivery. The best time to establish such an exclusive relationship is at the start-up phase where the relationship is formed before the recruitment process has commenced. Alternatively we work in relationships where we are one of two or possibly one of three suppliers where the client treats the chosen suppliers as recruitment partners with the quality of relationship that this implies. This kind of arrangement can work well especially where the other two suppliers have been carefully selected by the client. This enables the three recruitment partners to continue to put a strong emphasis on quality and to ensure that their work is informed by recognised standards of professional practice. We have more or less walked away from relationships where there are multiple suppliers which have often been often poorly selected, where the focus is on speed only and where quality and professional standards take a back seat. Over the years we have succeeded in convincing most of our clients that ‘less is more’ and that they can expect a better service from us where we are an exclusive supplier or where we are one of only two or three suppliers. The reason why this is the case is simple. As the owner of a recruitment business which employs a team of professional and highly paid consultants I cannot afford to have them spending much time on any vacancy unless there is a reasonable probability that they will fill that vacancy. The probability of successfully filling a vacancy ranges from 100% in an exclusive relationship down to 33% in a situation where there are two other suppliers. These are odds I can work with and nowadays most employers understand the commercial realities underpinning such a policy. This decision to focus on companies where we are on a short preferred supplier list (PSL) has become much more important in a situation where most of the vacancies given to recruitment agencies are ones which are hard to fill and which require extensive research to come up with a shortlist of high calibre candidates. Owners of successful recruitment companies simply cannot afford to have their best consultants working on hard to fill positions if there is not a reasonable probability of success after they have produced a short list of suitable candidates. It is interesting that since I first wrote this article in October 2012 the mantra of ‘less being more’ is becoming more established in the recruitment industry and is leading to better outcomes for clients and agencies alike. Once or twice we have worked in a situation where there have been multiple suppliers. We are prepared to do this providing it is the client’s stated intention to move to a situation of three suppliers or less in a reasonable timeframe. As well as being one of a limited number of suppliers for us there also has to be parity of esteem in the relationship if it is to develop into a long term relationship. This issue of parity of esteem is one where the expectations of the recruitment company can influence the way the company is treated by a client. Our expectation has always been that we will be treated as a Recruitment Partner and this must have communicated itself to clients because this has largely been the way we have been treated by our clients over the years. Our expectations in this regard have been influenced by the quality of consultants that we have recruited, by our company values and by our adherence to professional standards like the CIPD codes of practice for recruitment. These factors give us confidence in the quality of the service we are providing and the added-value that we bring to our clients. Of course one occasionally encounters companies whose modus operandi is to treat recruitment agencies on a less than equal footing. In my opinion this is not a viable strategy especially where the type of candidate a company is trying to attract is in short supply. Sometimes a client will change their attitude to recruitment agencies in general or to one or two in particular if they can be persuaded of the benefits of doing so but on a couple of occasions we have had to reluctantly walk away from a difficult relationship where we saw no prospect of this changing. As the recruitment market becomes increasingly more sophisticated I think nearly all companies will move to relationships based on parity of esteem. Another key factor in developing and maintaining a long term relationship is the willingness to go the extra mile in trying to fill a position that is very hard to fill but critical to the client. As a Recruitment Partner we will persist with a difficult position long after many of our competitors will have decided to stop working on that particular assignment. Filling such a critical position may carry extra weighting with a client and may give the successful recruitment agency more credibility than filling several positions which are important but not as critical and/or not as difficult to fill. Filling such a position may even be a ‘loss leader’ because of the time spent working on it but if this leads to an increase in our standing as a Recruitment Partner it is well worth it in the long run. These are some of the factors that have helped us to develop and maintain long term relationships with our clients. There are many more but these ones have served us particularly well over the years. Colman Collins                                                  25th...

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The CIPD Ireland Western Region Gala Evening

The CIPD Ireland Western Region held their Gala Evening on the 8th of November in the Clayton Hotel Galway – this is the social highlight of the year for all HR practitioners based in the West. The event was sponsored by Laya Healthcare for the 5th year running and Donal Clancy (MD of Laya Healthcare) spoke of their delight in being involved with this high calibre event. Collins McNicholas were sponsors of the GMIT BA in Personnel Management Student of the Year Award for the 10th consecutive year and the award was presented on the night to Joey Callinan – who is a rising star in the HR arena. Our own Michelle Murphy, Regional Manager of our Galway Office was awarded on the night with the Outstanding Contribution to the CIPD Committee Award sponsored by Careerwise. The award was a pleasant surprise for Michelle who had no idea she was going to be recognised on the night for her contribution and was speechless for once at the occasion. The event was attended by over 200 people and the HR community was represented from the Multinational, SME and public sector arenas. A great night was had by all, with excellent entertainment and great company. As always the CIPD Committee organised a wonderful evening and Collins McNicholas would like to commend them for the long hours they put in on a voluntary basis to deliver the informative events to the HR community in the Western...

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Collins McNicholas Sponsors Sligo Chamber Annual Dinner

Collins McNicholas Recruitment & HR Services Group was delighted to sponsor this year’s Sligo Chamber of Commerce and Industry’s Annual Dinner held in the Clarion Hotel, Sligo on 9th November 2013. The Guest of Honour for the evening was An Taoiseach Enda Kenny TD who received a standing ovation from the 300 guests in attendance from the business, media, political and academic community in County Sligo. In his address, the Taoiseach issued a challenge to the business community of the North West of Ireland to “Set out your vision for 2020, be ambitious, think on a regional basis and the Government will support you”. For Niall Murray, General Manager of Collins McNicholas, “this support from the Government is welcomed and is a challenge that will undoubtedly be met by the business community in the region”. In his speech at the event, Niall Murray acknowledged Paul Keyes, CEO of the Chamber for his work in developing a “strong and vibrant chamber to represent the views and needs of the business community in the town and county of Sligo at a Local, Regional and National level.” Niall also thanked the invaluable contributions of John Nugent, North West Regional Manager of the IDA and Niall McEvoy, IT Sligo for their critical roles in attracting new business and FDI to the region. Special guests in attendance on the night were Overstock.com who had travelled from Salt Lake City USA for the event. Overstock.com recently started up its first European base in Sligo with the aim of creating 45 new jobs. Collins McNicholas is partnering with Overstock.com to recruit for these new jobs. Welcoming...

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Entries are now invited for the 2013 SCCUL Awards

The 2013 SCCUL Enterprise Awards were recently launched by Galway City Manager Brendan McGrath. The awards are an initiative of community based SCCUL Enterprises Ltd aided by Ballybane Enterprise Centre, St. Columba’s Credit Union, Galway City Council and The Galway Independent. Entries are now being accepted for the prize fund of over €50,000 which will be divided among the winners. The overall winner of the cash prize of €10,000 and a promotional package worth €2500 will be picked from amongst the winners of the following eight categories:   ·         Business Services ·         Consumer Goods & Services ·         ICT ·         Social Enterprise ·         Agriculture & Food ·         Cleantech ·         Entertainment, Media & Leisure ·         Med Tech, Pharma & Biotechnology. The winners will be announced at the SCCUL Enterprise Awards Ceremony and Business Expo in the Bailey Allen Hall, NUI Galway on Monday, January 27th 2014. Padraig O’Callaghan, Chairman of SCCUL Enterprises Ltd said: ‘This awards scheme aims to encourage the development of an enterprising business culture in Galway City and County which in the longer term will help us sustain growth and make a significant contribution to creating a vibrant region and to achieving greater social inclusion’. Our own Colman Collins (Managing Director) and Michelle Murphy (Regional Manager – Galway) are delighted to be involved again this year in their capacity as members of the judging panel. How To Enter: The competition is open to all businesses in Galway City and County with a sales turnover up to and not exceeding €1.5 million in their last year of trading. Entries are welcome from new business or innovative projects and from...

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Starting a New Job – From a Graduates Perspective

As a graduate in today’s economic downturn it can be quite difficult to find the right job, as competition is higher than ever before. You have to stand out from the crowd and have an idea of where you want to go and focus on that. It is very important to sell yourself through your CV and preparation is the key to a good interview.  Through a successful recruitment process and receiving a job offer, this is very beneficial as you are now entering the working world and all your hard work through many years of education is starting to pay off. Personally, I was extremely lucky to find a position so soon after finishing my final year and within an area that I wanted to work in – Recruitment. A lot of hard work went into this – I had been researching and networking within the industry a lot and my business degree majored in HRM, so I knew the direction I wanted to head in and focused on it. Starting a new job is very exciting for anybody, no matter how much experience has been gained in the working world. As a graduate newly out of college (2 weeks) I was ecstatic and ready to go. After endless years of education and part time jobs, I was ready to start a full time position and there was so much I wanted to learn and be involved in within an organisation. As recruitment administrator I am working alongside and supporting recruitment consultants on a daily basis. I really enjoy this as I am constantly engaging with candidates and...

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